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Colette Sheward is a former director of nursing at Holby City hospital. She is gregarious and mischievous, frank and decisive, Director of Nursing Colette runs Holby’s wards with sparky humour, vivacity and warmth.

Tending to see in black and white, she can be gung-ho in her judgements, but whether championing or challenging, everyone knows exactly where they stand. Colette is fiercely loyal and protective of those she cares about.

She prizes authenticity and can’t stand phoniness. An inspiring leader, she’s ready to take any doctor to task for her nurses, but as a private person who rarely asks for help, she can leave herself feeling isolated.Gregarious and mischievous, frank and decisive, Director of Nursing Colette runs Holby’s wards with sparky humour, vivacity and warmth.

Time at Holby City Hospital

Colette arrives at Holby City hospital to ask Guy to perform an operation on her brain tumour patient Sam. She explains that Sam's original surgeon would not operate and convinces Guy to go ahead with the successful operation. Guy offers Colette the Director of Nursing role which she accepts. Colette notices that Mary-Claire Carter is upset with Edward's treatment of her. She offers her support. The board become concerned that Colette did not undergo a supervised interview and may not meet the role requirements. Colette is later confronted by the human resources department who observe her methods of nursing. But Colette gets to keep her job. Colette supports Guy through troubled times with Zosia and tries to make peace between them. Colette creates a new role for Jonny Maconie and clashes with Jac Naylor over the treatment of her nurses.

Guy becomes angry with Colette for keeping Zosia's romance with Jesse Law a secret. He employs Fletch as the new AAU ward manager to get revenge. Colette is annoyed by his presence because she left him on their wedding day. They argue with each other but it becomes clear that they still care for each other. Colette tries to make plan an evening with Guy but he declines in favour of Jac leaving her jealous.

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